Frequently Asked Question
- Ordering Information
- Shipping Information
- Privacy Policy
- Contact Information
Ordering Information
How do I make an order?
Just click on the "add to cart" button at the bottom of the product page. If you would prefer to place your order over the phone, you can call us at 1-800-511-4356.
Can I order without a credit card?
We have yet to find a secure and efficient way to process orders other than by credit card. Therefore, all orders must be placed by credit or debit card.
Is online ordering secure?
All orders placed at DermavantLabs.com are protected by 256-bit encryption, the industry standard in secure transactions. Our website is closely monitored and there is no need to worry that your financial or personal information could be at risk.
I don't like using my credit card online. What are my other ordering options?
You can order over the phone at 1-800-511-4356.
Shipping Information
How long does it take for my order to be shipped?
We ship all orders within one business day (unless there is a question about your order). We ship all orders around 2 PM EST. Orders received after that time, during the weekend, or on holidays will be shipped the next business day.
How much does shipping cost?
Please see the shipping time and cost table.
How long does delivery take?
Please see the shipping time and cost table.
How is my order shipped?
Your order is delivered in an unmarked package. We ship discreetly because we recognize that some people have concerns about their privacy, especially when ordering products of a personal nature.
Do you ship internationally?
Yes. We ship via USPS Global Express Mail, which offers the best value for our international customers.
How long does international shipping take?
Please see the shipping time and cost table.
How much does international shipping cost?
Please see the shipping time and cost table.
What happens if my order does not clear international customs?
If, for whatever reason, your order does not clear customs in your country, please send us proper documentation confirming this event and we will refund the total amount of your order minus a $10 restocking fee and the shipping rate.
Privacy Policy
Is your website secure?
All orders placed on the Dermavánt Labs website are protected by 256-bit encryption, the industry standard in secure transactions. Our website is thoroughly monitored so you have no reason to worry that your personal or financial information could be at risk.
What kind of information do you collect?
We merely collect the information needed to complete your order. That's all. For more information, please see our privacy policy.
Contact Information
How can I contact DermavantLabs.com?
Please contact us by email or by calling 1-800-511-4356.